Question 1

What counselling services does Restored Image Counselling offer?

Accepted Answer

Restored Image Counselling provides one-to-one counselling and clinical supervision in Kelowna and online, led by Dr. Ed Weiss, PhD. Through our partnership with REACH, we also coordinate no-cost counselling for teachers and university students. In addition, R.I.C. is developing a clinical supervision community for practising counsellors and interns who want ethical, reflective support for their work.

Question 2

Who can book a counselling session with Dr. Ed Weiss?

Accepted Answer

Dr. Ed Weiss offers a limited number of individual counselling sessions each year. Adults seeking faith-rooted, clinically informed support for issues such as grief, stress, relationship challenges, burnout, or major life transitions are welcome to submit a request. If Ed’s schedule is full, he will personally review your inquiry and help connect you with a trusted counsellor in the Restored Image or REACH network.

Question 3

How does the REACH partnership make counselling more accessible?

Accepted Answer

REACH partners with Restored Image Counselling to reduce financial and practical barriers to care. Through this partnership, eligible teachers and university students can access no-cost counselling sessions delivered by counsellors who understand the realities of classroom life and campus life. REACH helps cover session fees, while R.I.C. coordinates counsellors, supervision, and program oversight.

Question 4

Is counselling really free for teachers?

Accepted Answer

Yes. In the REACH Teachers program, eligible educators can access a defined number of no-cost counselling sessions once their employment is verified by a participating school or district. These sessions are focused on stress, burnout, conflict, role strain, and the emotional impact of teaching. When needed, teachers can continue care privately with the same counsellor beyond the funded sessions.

Question 5

Is counselling really free for university students?

Accepted Answer

Eligible students enrolled at participating post-secondary institutions can receive no-cost counselling through REACH University Students. After verification of enrolment, students are matched with a counsellor who understands academic pressure, transitions, identity questions, relationships, and mental-health challenges common in university life. As with teachers, students may choose to continue privately once funded sessions are complete.

Question 6

Do you offer online counselling outside of Kelowna?

Accepted Answer

Yes. While Restored Image Counselling is based in Kelowna, we provide online counselling and clinical supervision to clients located in regions where our counsellors are licensed or approved to practise. Availability and legal requirements vary by province or jurisdiction, so we review each request individually and let you know what options are available for your location.

Question 7

What is clinical supervision for counsellors and interns at R.I.C.?

Accepted Answer

R.I.C.’s upcoming Supervision for Counsellors and Interns program will provide structured, reflective support led by a certified RCC-ACS Clinical Supervisor. Sessions focus on case consultation, ethics, risk assessment, and professional growth aligned with BCACC standards. The goal is to strengthen counsellors’ skills, prevent burnout, and ensure high-quality, client-centred care.

Question 8

Who can book an Initial Counselling Session and who can book a Subsequent Session?

Accepted Answer

Anyone seeking counselling for the first time at Restored Image Counselling can book an Initial Counselling Session. This first appointment allows your counsellor to learn about your background, goals, and reasons for seeking support.

Subsequent Sessions are available to returning clients who have already completed an initial visit. These ongoing sessions focus on reflection, growth, and continued support.

Question 9

What can I expect during a counselling session?

Accepted Answer

Each counselling session is a supportive and confidential conversation where you can share what’s on your mind, explore challenges, and identify next steps for growth.

Sessions typically include:
- Time for you to talk about what’s been happening in your life (your story)
- Reflections and insights from your counsellor
- A shared understanding of key themes or emotions
- A personal plan or takeaway to help guide your progress between visits

Our sessions are structured to feel comfortable, natural, and personalized. You’ll never be rushed, judged, or pressured.

Question 10

What should I expect when booking a counselling session?

Accepted Answer

Booking a session through our secure online platform (JaneApp) is quick and easy. Here’s what to expect:
- Create an account on JaneApp.
- Select your preferred counsellor (or choose “Any Available Counsellor”).
- Choose your date and time for the session that best fits your schedule.
- Input your payment information. Payment is processed after your session has occurred.
- Complete your intake form (for Initial Counselling Sessions only). This helps your counsellor understand your goals and background before you meet.
- Communicate directly with your counsellor through the JaneApp portal for any follow-up questions, changes, or requests.

You’ll receive an email confirmation and reminder before your appointment.

Question 11

What if there are no available days or times that work for me?

Accepted Answer

If you don’t see any open time slots that fit your schedule, simply add yourself to the waiting list within JaneApp. We’ll notify your counsellor and contact you promptly to help find an alternate appointment that works for you.

Question 12

What if I want to discuss something specific during my session?

Accepted Answer

When booking your Initial Counselling Session, you’ll see a section in the intake form where you can share specific topics or areas of focus (for example: grief and loss, stress, relationships, or faith).

For Subsequent Sessions, you can message your counsellor directly through JaneApp if there’s a specific topic or concern you’d like to discuss beforehand. Your counsellor will review your message and ensure your session is focused on what matters most to you.

Question 13

How do I access online or virtual counselling sessions?

Accepted Answer

You can attend your session online through a secure, encrypted video link provided by JaneApp. Once your appointment is confirmed, you’ll receive a link in your email and inside your JaneApp account. All virtual sessions meet professional privacy and confidentiality standards across Canada.

Question 14

Are counselling sessions confidential?

Accepted Answer

Yes. All counselling sessions at Restored Image Counselling are confidential and follow strict professional standards under Canadian privacy legislation. Your information is securely stored and will only be shared with your consent or when legally required for safety reasons.

Question 15

What is the cost of a counselling session and how is payment processed?

Accepted Answer

Session fees vary depending on the counsellor’s experience and session type. All session fees are provided in JaneApp. Payment is processed after the session through JaneApp using the credit card on file. If you have extended health benefits, your insurance provider may reimburse all or part of the session cost.

Question 16

Do you offer in-person, virtual, and on-site counselling?

Accepted Answer

Yes. Restored Image Counselling offers three ways to connect:

1. In-Person Sessions — at select partner locations across Canada.
2. Virtual Sessions — secure online video appointments from anywhere in Canada.
3. On-Site Sessions — at schools, workplaces, or partner organizations upon request.

Each format provides the same level of professional care and confidentiality.

Question 17

How soon can I start counselling?

Accepted Answer

Most clients are able to book an appointment within a few days, depending on counsellor availability. If no times are available, joining the waiting list ensures you’ll be contacted as soon as a new time opens up.

Question 18

What if I’m unsure whether counselling is right for me?

Accepted Answer

You don’t have to be in crisis to benefit from counselling. Many clients come to simply talk through life transitions, stress, or personal growth goals. Your first session is a safe, no-pressure opportunity to explore whether counselling feels like the right fit for you.

Question 19

What technology do I need for virtual sessions?

Accepted Answer

All you need is:
- A reliable internet connection
- A private, quiet space
- A device with a camera and microphone (computer, tablet, or phone)

You’ll receive a secure link before your session. No downloads or special software required.

Question 20

How can I contact my counsellor between sessions?

Accepted Answer

You can message your counsellor securely through JaneApp’s messaging feature for scheduling questions, updates, or clarifications. Messages are typically responded to within 1–2 business days.

Question 21

Do you provide receipts for insurance or tax purposes?

Accepted Answer

Yes. After each session, you’ll automatically receive a digital receipt through JaneApp that includes your counsellor’s credentials and registration number. You can use this for reimbursement through your insurance provider or for tax purposes.

Counselling & Supervision Services

BOOK A SESSION WITH ED

Counselling and Supervision Services with Dr. Ed Weiss, PhD

Partnership with REACH

NO-COST | BARRIER-FREE | ACCESSIBLE

Lived-Experience Counselling for Teachers

Accessible Counselling for University Students

AVAILABLE WITH R.I.C. MEMBERSHIP

Clinical Supervision for Counsellors and Interns (Coming Soon)

Frequently Asked Questions

What counselling services does Restored Image Counselling offer?

Who can book a counselling session with Dr. Ed Weiss?

How does the REACH partnership make counselling more accessible?

Is counselling really free for teachers?

Is counselling really free for university students?

Do you offer online counselling outside of Kelowna?

What is clinical supervision for counsellors and interns at R.I.C.?

Who can book an Initial Counselling Session and who can book a Subsequent Session?

What can I expect during a counselling session?