Restored Image Counselling Privacy Policy

Last updated: November 16, 2025

Restored Image Counselling (“we,” “our,” or “us”) is committed to protecting your privacy, dignity, and confidentiality. This Privacy Policy explains how we collect, use, store, and safeguard your personal and health information when you access counselling, clinical supervision, or REACH Program services with us in Kelowna, BC or through our online counselling services across Canada, as well as when you visit our website.

• Who We Are
• What This Policy Covers
• What Personal Information We Collect
• How We Use Your Personal Information
• How We Share Personal Information with Third Parties
• How We Protect Your Information
• Where Information Is Stored & Retained
• Your Rights
• Privacy for Minors
• Online Communication, Contact Forms & Website Links
• How to Contact Us
• Changes to This Policy

Restored Image Counselling is a counselling and clinical supervision practice located in Kelowna, BC, serving clients across Canada through:

• Individual counselling
• No-cost counselling for teachers & university students through the:
  REACH Teacher Counselling Program
  and
  REACH University Student Program
• Clinical supervision and professional development for counsellors and interns

We follow all relevant Canadian and BC privacy laws, including PIPA and PIPEDA, as well as professional standards set by counselling regulatory bodies.

This policy applies to information collected through:

• Our website and contact forms
• JaneApp (booking, payments, telehealth, and records)
• Phone, email, and client communications
• Counselling and supervision interactions
• REACH Program administration

This policy does not apply to third-party platforms (JaneApp, Brevo). Please review their privacy policies separately.

• Contact information (name, email, phone, address)
• Booking details and appointment preferences
• Intake and consent forms
• Eligibility for the REACH Program
• Payment-related information processed via JaneApp
• Voluntary information shared in communication

• IP address
• Device and browser type
• Pages visited and time spent on site
• Cookie and analytics data

You may disable cookies in your browser settings, though some site features may not function fully.

• Managing appointments and communications
• Delivering counselling or supervision sessions
• Keeping professional clinical records

• Eligibility verification (teacher or student status)
• Session reporting (de-identified whenever possible)
• Program coordination

Clinical content is never shared with REACH without explicit consent.

• Appointment confirmations and reminders
• Responding to inquiries
• Improving user experience
• Website analytics

• Risk of harm to self or others
• Suspected abuse of minors or vulnerable persons
• Court orders or legal requirements
• Professional regulatory obligations

Only counsellors or supervisors directly involved in your care will access your information.

• JaneApp — bookings, payments, telehealth, and clinical records
• Brevo — website contact forms
• Web hosting & security services

• Name and contact information
• Eligible institution (school or university)
• Number of sessions attended

No clinical details are ever shared without explicit written consent.

We may disclose information if legally required or when safety concerns arise. Clients will be informed when possible.

• Encrypted JaneApp systems for telehealth and records
• Password-protected devices and encrypted accounts
• Secure email communication tools
• Limited access to clinical files
• Locked physical storage (if applicable)

No system is completely risk-free, so clients are encouraged to use secure devices and private networks.

• JaneApp (Canada-based, PHIPA/PIPEDA compliant)
• Brevo contact systems
• Secure website servers

Some third-party services may store data outside Canada.

We retain personal information for as long as required to:

• Deliver counselling or supervision services
• Comply with legal and regulatory guidelines

Clinical records are retained for the minimum period required by BC law, then securely destroyed.

• Request access to your personal information
• Correct inaccurate data
• Withdraw consent (with legal limitations)
• Request deletion (when allowable)
• Ask questions about how your data is handled

We follow BC privacy laws and ethical guidelines regarding minors. Confidentiality is respected while involving guardians appropriately. Confidentiality limits (safety, abuse, harm) are always clearly explained.

Brevo Contact Forms: Intended for general inquiries only. Do not share sensitive information.

Email: Email is not fully secure. JaneApp secure messaging is used whenever possible.

Our website may include links to external resources. We are not responsible for external privacy practices.

If you have privacy questions or concerns, contact:

Restored Image Counselling
📧 [email protected]
📍 1415 Kelglen Crescent, Kelowna, BC, V1Y 8P4

We typically respond within 1–2 business days.

We may update this Privacy Policy to reflect service updates, legal requirements, or website improvements. The “Last updated” date will always indicate the most recent version.