Q: Who qualifies for free counselling through REACH?

All UBC Okanagan students with valid student ID qualify for free counselling through the REACH Program. If you are a student at another postsecondary institution, low-cost sessions may still be available.

Q: Who will my counsellor be?

For the REACH University Program, counsellors are master’s-level counselling interns supervised by registered clinical counsellors through Restored Image Counselling. They are trained, compassionate, and familiar with the pressures of post-secondary life.

Q: What if I want to discuss something specific during my session?

When booking your Initial Counselling Session , you’ll see a section in the intake form where you can share specific topics or areas of focus (for example: grief and loss, stress, relationships, or faith). For Subsequent Sessions , you can message your counsellor directly through JaneApp if there’s a specific topic or concern you’d like to discuss beforehand. Your counsellor will review your message and ensure your session is focused on what matters most to you.

Question 1

Who qualifies for free counselling through REACH?

Accepted Answer

All UBC Okanagan students with valid student ID qualify for free counselling through the REACH Program. If you are a student at another postsecondary institution, low-cost sessions may still be available.

Question 2

What types of concerns can I talk about in counselling?

Accepted Answer

Students come for many reasons, including academic stress, anxiety, burnout, identity questions, relationships, loneliness, motivation, or transition challenges. No problem is too small — if it matters to you, it matters to us.

Question 3

How do I book?

Accepted Answer

Choose a counsellor, select session type/date in JaneApp, then create your profile to confirm. You’ll receive intake forms and details by email.

Question 4

Who will my counsellor be?

Accepted Answer

For the REACH University Program, counsellors are master’s-level counselling interns supervised by registered clinical counsellors through Restored Image Counselling. They are trained, compassionate, and familiar with the pressures of post-secondary life.

Question 5

What can I expect during a counselling session?

Accepted Answer

Each counselling session is a supportive and confidential conversation where you can share what’s on your mind, explore challenges, and identify next steps for growth.

Sessions typically include:
- Time for you to talk about what’s been happening in your life (your story)
- Reflections and insights from your counsellor
- A shared understanding of key themes or emotions
- A personal plan or takeaway to help guide your progress between visits

Our sessions are structured to feel comfortable, natural, and personalized. You’ll never be rushed, judged, or pressured.

Question 6

How do I prepare for a Virtual Counselling session?

Accepted Answer

All you need is:
- A quiet, private space
- A device with camera/microphone and connected to the internet (for virtual sessions)
- Your completed intake form (for first-time clients)

Everything else will be provided by your counsellor.

Question 7

What should I expect when booking a counselling session?

Accepted Answer

Booking a session through our secure online platform (JaneApp) is quick and easy. Here’s what to expect:
- Create an account on JaneApp.
- Select your preferred counsellor (or choose “Any Available Counsellor”).
- Choose your date and time for the session that best fits your schedule.
- Input your payment information. Payment is processed after your session has occurred.
- Complete your intake form (for Initial Counselling Sessions only). This helps your counsellor understand your goals and background before you meet.
- Communicate directly with your counsellor through the JaneApp portal for any follow-up questions, changes, or requests.

You’ll receive an email confirmation and reminder before your appointment.

Question 8

What if there are no available days or times that work for me?

Accepted Answer

If you don’t see any open time slots that fit your schedule, simply add yourself to the waiting list within JaneApp. We’ll notify your counsellor and contact you promptly to help find an alternate appointment that works for you.

Question 9

What if I want to discuss something specific during my session?

Accepted Answer

When booking your Initial Counselling Session, you’ll see a section in the intake form where you can share specific topics or areas of focus (for example: grief and loss, stress, relationships, or faith).

For Subsequent Sessions, you can message your counsellor directly through JaneApp if there’s a specific topic or concern you’d like to discuss beforehand. Your counsellor will review your message and ensure your session is focused on what matters most to you.

Question 10

How do I access online or virtual counselling sessions?

Accepted Answer

You can attend your session online through a secure, encrypted video link provided by JaneApp. Once your appointment is confirmed, you’ll receive a link in your email and inside your JaneApp account. All virtual sessions meet professional privacy and confidentiality standards across Canada.

Question 11

Are counselling sessions confidential?

Accepted Answer

Yes. All counselling sessions at Restored Image Counselling are confidential and follow strict professional standards under Canadian privacy legislation. Your information is securely stored and will only be shared with your consent or when legally required for safety reasons.

Question 12

What is the cost of a counselling session and how is payment processed?

Accepted Answer

Session fees vary depending on the counsellor’s experience and session type. All session fees are provided in JaneApp. Payment is processed after the session through JaneApp using the credit card on file. If you have extended health benefits, your insurance provider may reimburse all or part of the session cost. All UBC Okanagan students with valid student ID qualify for free counselling through the REACH Program. If you are a student at another postsecondary institution, low-cost sessions may still be available.

Question 13

Do you offer in-person, virtual, and on-site counselling?

Accepted Answer

Yes. Restored Image Counselling offers three ways to connect:

1. In-Person Sessions — at select partner locations across Canada.
2. Virtual Sessions — secure online video appointments from anywhere in Canada.
3. On-Site Sessions — may be available for partnered schools. Book in-person, then message your counsellor in JaneApp to confirm on-site availability.

Each format provides the same level of professional care and confidentiality.

Question 14

How soon can I start counselling?

Accepted Answer

Most clients are able to book an appointment within a few days, depending on counsellor availability. If no times are available, joining the waiting list ensures you’ll be contacted as soon as a new time opens up.

Question 15

What if I’m unsure whether counselling is right for me?

Accepted Answer

You don’t have to be in crisis to benefit from counselling. Many clients come to simply talk through life transitions, stress, or personal growth goals. Your first session is a safe, no-pressure opportunity to explore whether counselling feels like the right fit for you.

Question 16

What technology do I need for virtual sessions?

Accepted Answer

All you need is:
- A reliable internet connection
- A private, quiet space
- A device with a camera and microphone (computer, tablet, or phone)

You’ll receive a secure link before your session. No downloads or special software required.

Question 17

How can I contact my counsellor between sessions?

Accepted Answer

You can message your counsellor securely through JaneApp’s messaging feature for scheduling questions, updates, or clarifications. Messages are typically responded to within 1–2 business days.

Question 18

Do you provide receipts for insurance or tax purposes?

Accepted Answer

Yes. If you have paid for a session and require a receipt for insurance or tax purposes, you’ll automatically receive a digital receipt through JaneApp that includes your counsellor’s credentials and registration number. You can use this for reimbursement through your insurance provider or for tax purposes.

REACH UNIVERSITY STUDENTS

Free Counselling for University Students